Returns & Withdrawal Policy

At Wild Ones, you have the right to return a product within 30 days of receipt, provided that the hygiene seal is intact.
All our products come with a special sticker or seal. If this seal has been opened or damaged, the right to return the product expires due to hygiene reasons.

How to return a product?

• Notify us of your return within 30 days by email: [moos@wildoneslwd.nl]
• Include your order number and a photo showing the product with the intact seal

Shipping proof
Always use a shipping method with a track & trace code. Without proof of shipping, we cannot accept liability for lost parcels or reimburse return costs.

Product damaged upon arrival?
Please email us within 48 hours of delivery with clear photos or videos showing the defect. We’ll be happy to offer a replacement or a full refund.

Refund processing time
The refund will be processed within 14 days.